These Terms and Conditions form the basis of the agreement between All Well Property Services (“the Contractor”) and the client named on the accepted quotation (“the Customer”). By accepting a quotation from the Contractor, the Customer confirms acceptance of these Terms and Conditions.
1. General Conditions
1.1 The contract begins once the Customer has accepted the Contractor’s quotation in writing (including email confirmation).
1.2 Any amendments or additions to the agreed scope of works will be confirmed separately in writing and will only become binding once both parties have agreed.
1.3 Where more than one party is named as the Customer, each shall be jointly and severally responsible for all obligations under the contract.
1.4 Quotations remain valid for 30 days unless otherwise stated.
2. Contractor’s Responsibilities
2.1 The Contractor will complete the works set out in the quotation using reasonable skill, care, and professional standards at all times.
2.2 All operatives will be suitably trained and supervised where necessary. Apprentices and junior staff will always work under guidance.
2.3 The Contractor will comply with current Health and Safety laws and ensure safe working practices are followed.
2.4 Materials supplied will match the specification in the quotation and comply with relevant British or European standards where applicable.
2.5 Tools, equipment, and products used will be appropriate, safe, and fit for purpose.
2.6 The Contractor will not sub-contract works without the Customer’s prior agreement.
2.7 Where colours, finishes, or specific products are requested, written confirmation of product details will be supplied.
3. Customer’s Responsibilities
3.1 The Customer must provide clear access to the property and ensure areas of work are free from furniture, valuables, or obstructions before work begins.
3.2 The Customer must ensure the premises are secure during non-working hours.
3.3 Services such as electricity, water, and toilet facilities must be made available to the Contractor unless otherwise agreed in writing.
3.4 The Customer is responsible for coordinating any other trades on-site to avoid delays to the Contractor’s schedule.
3.5 Any additional costs caused by delays or interference from other trades or Customer instructions will be charged to the Customer.
3.6 All permits, fees, and statutory charges (where applicable) remain the responsibility of the Customer unless agreed otherwise.
4. Variations to Work
4.1 Any requested variation or additional work must be agreed in writing, either as an adjustment to the existing quotation or through a new quotation.
4.2 Additional costs for variations will be confirmed before work proceeds.
5. Timescales
5.1 Where a completion date is agreed, the Contractor will use reasonable efforts to meet it.
5.2 The Contractor is not liable for delays caused by events outside of its control, including adverse weather, supply shortages, or actions of third parties.
5.3 Neither party shall be held liable for delays caused by circumstances beyond reasonable control.
6. Payment Terms
6.1 The Customer agrees to pay in line with the terms stated on the quotation or invoice. Unless otherwise agreed:
- Domestic Clients: Payment in full is required on completion of works.
- Commercial Clients: Payment is due within 30 days of the invoice date.
6.2 Payments can be made by BACS, debit card, credit card, or cash. Cheques may be accepted at the Contractor’s discretion.
6.3 Interest may be charged on overdue invoices at the statutory rate as set by UK law.
6.4 Ownership of goods and materials remains with the Contractor until full payment is received.
6.5 Should recovery of overdue sums be necessary, the Customer will be liable for all associated recovery costs.
7. Guarantees and Liability
7.1 The Contractor maintains public liability and employee insurance and can provide evidence on request.
7.2 Workmanship and materials supplied by the Contractor are guaranteed for 12 months from completion unless otherwise stated.
7.3 Manufacturer warranties that extend beyond 12 months will be passed on to the Customer but must be claimed directly with the manufacturer.
7.4 Guarantees do not cover faults caused by misuse, lack of maintenance, or normal wear and tear.
7.5 The Customer is responsible for safeguarding any materials delivered to the property ahead of installation.
8. Termination
8.1 If the Customer cancels the contract after acceptance, the Customer shall be liable for all reasonable costs incurred up to the date of cancellation, including materials ordered, labour costs, supplier charges, and an allowance for profit.
8.2 Such costs will be itemised and invoiced for immediate payment.
9. Communication
9.1 All communication between parties must be in writing and can be delivered by post, email, or courier.
9.2 Notices will be deemed received when delivered, or in the case of email, when acknowledged.
10. Confidentiality & Data Protection
10.1 Both parties agree to maintain confidentiality of all sensitive or personal information related to the contract.
10.2 The Contractor will process personal data in accordance with current UK GDPR regulations and its Privacy Policy.
11. Governing Law
11.1 These Terms and Conditions, and any contract between the Contractor and the Customer, are governed by the laws of England and Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.